How to Choose A Mortgage Lender
When you move into your new home, there will certainly be a lot to adjust to: new spaces, a new location, new neighbors.
But your new home’s quality should not be on your list of concerns.
While you soak in all the exciting moments that come with owning a new construction home, your dedicated M/I Homes Customer Care team is right there with you—ready to help with questions, guidance, and support along the way. Learn more about our Warranty Commitment and our Customer Care team!
M/I Homes' Warranty Commitment
When you build a better home, it’s easy to stand behind your work—and that’s exactly what we do. Our commitment to quality comes with one of the most comprehensive warranty packages in the industry, giving you confidence and peace of mind from day one.
Our warranty coverage includes:
- 10-Year Transferable Structural Warranty: Coverage against structural deficiencies, with protection that transfers to new owners should you decide to sell your home.
- One-Year Customer Care Coverage: During your first year in the home, our team will evaluate and address minor issues that may arise and aren’t otherwise covered by a warranty.
- Manufacturers’ Warranty Coverage: We use trusted, brand-name components throughout your home, and you’ll benefit from the full warranties that come with those products.
Who Is M/I Homes’ Customer Care?
Our experienced Customer Care/Warranty team is made up of experts in new construction who genuinely care about you and your home.
Many of us are homeowners ourselves, so we understand what it feels like when something doesn’t seem quite right or you’re unsure how to handle a maintenance question. We’re here to help you feel informed, confident, and comfortable in your new space.
Beyond the technical know-how, our team members share the same appreciation for home that our homeowners do—those everyday moments and special experiences that make a house feel like home.
Meet Some of Our Customer Care Staff
“Nikki Ann here, and I’ve been with M/I for just about 2 years in the Dallas/Fort Worth division. I am such a summer girl who loves to water ski and jet ski!”
“We’re Kimberly and Jay in the Charlotte division at M/I Homes, and we both played basketball! Kimberly received a 4-year scholarship to play college ball (and was a total beast), and Jay played pro basketball in Italy!”
“Hey, I’m Marissa! I’ve been with M/I for around 2 years and am a doting dog mom to Kodak (my lazy Black Lab/Shepherd mix) and Luna (my crazy German Shepherd).”
“Hi, I’m Rob. I’ve been with M/I Homes for 17 years now. I’m a Bluegrass man from head to toe and pick a 5-string banjo fast or slow.”
“And I’m Katya! I absolutely love playing video games at home.”
Why Choose M/I Homes?
We get it: choosing to build a home is a BIG decision, and you want to completely trust your homebuilder to give you the quality you deserve for both your home and how you’re treated.
We could not agree more.
You deserve a better-built home, and you deserve to be treated right—always!
If you’re curious about what to expect throughout the building process (and beyond), explore answers to common questions like:
- What are the steps/milestones in the construction process?
- How do I prepare for my first model home tour?
- What are common builder incentives and what is an interest rate buydown?
We can’t wait to welcome you home.
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