Posted by Bruce Borden in M/I Homes Culture

When you move into your new home, there will certainly be a lot to adjust to: new spaces, a new location, new neighbors.

But your new home’s quality should not be on your list of concerns.

While you soak in all the wonderful experiences that come with owning a new construction home, your dedicated Customer Care team is here to help with anything else you need.

Who Is M/I Homes’ Customer Care?

Our seasoned Customer Care/Warranty team is made up of experts in new construction who truly care about you and your home.

Many of us on the Customer Care team are homeowners ourselves, so we know what it feels like when something goes wrong or you have a question about how to handle something!

In addition to having the skills necessary to help you take care of your new home, we also enjoy many of the same things as our M/I homeowners when it comes to the special experiences home can bring.

M/I Homes Construction Manager Touring Home With Customer

Meet Some of Our Customer Care Staff

“Nikki Ann here, and I’ve been with M/I for just about 2 years in the Dallas/Fort Worth division. I am such a summer girl who loves to water ski and jet ski!”

“We’re Kimberly and Jay in the Charlotte division at M/I Homes, and we both played basketball! Kimberly received a 4-year scholarship to play college ball (and was a total beast), and Jay played pro basketball in Italy!”

“Hey, I’m Marissa! I’ve been with M/I for around 2 years and am a doting dog mom to Kodak (my lazy Black Lab/Shepherd mix) and Luna (my crazy German Shepherd).”

“Hi, I’m Rob. I’ve been with M/I Homes for 17 years now. I’m a Bluegrass man from head to toe and pick a 5-string banjo fast or slow.”

“And I’m Katya! I absolutely love playing video games at home.”

M/I Homes New Home Orientation With Customer Care Manager

In addition to helping you feel informed and confident with how to keep up with your new home, we’re simply here to answer any questions and check in on how things are going throughout your first year of owning your home. Learn more about our Warranty Commitment.

Why Choose M/I Homes?

We get it: choosing to build a home is a BIG decision, and you want to completely trust your homebuilder to give you the quality you deserve for both your home and how you’re treated.

We could not agree more.

You deserve a better-built home, and you deserve to be treated right—always!

Get your questions answered about the kinds of experiences you can expect with M/I Homes’ various teams throughout your home’s construction (and beyond!):

We can’t wait to Welcome you to Better with M/I Homes.


Bruce Borden


Bruce has been with M/I Homes for over 20 years, has been the National Customer Experience Manager for over 10 years, and has been in the home building industry for over 30 years. Happily married and a proud father, Bruce enjoys outdoor activities and home improvement projects, and has never met someone he didn't like.

How to Plan the Ultimate Summer Pool Party

How to Plan the Ultimate Summer Pool Party

Home Design

Everything You Need to Know About the 10 Best Home Builders

Everything You Need to Know About the 10 Best Home Builders

Home Building Industry