Posted by Bruce Borden in M/I Homes Culture

​When you entrust us with building your new home, you expect the best in customer service just as much as you expect the best for your home construction.

You want proactive communication about your home building process; you want to talk to each and every person involved in your home, from start to finish.

So, how often can you expect updates in your new home construction? From texts to phone calls to emails to in-person chats, we constantly, earnestly, and promptly communicate whatever you need, however often you need. In many of our markets. you'll even receive weekly updates on your new home!

​With genuine excitement and compassion, we seek to provide a holistic approach to keeping you in the know about your new home.

  • Internet Sales Manager – our knowledgeable Internet Sales Managers know our markets and our website like the backs of their hands. They’re here to fully understand what you’re looking for and find your dream home. That involves thorough communication to pinpoint exactly what you want in your new home.
  • New Home Consultant – as community experts, our New Home Consultants keep a laser focus on you during your community tour. General questions and nitty-gritty questions alike are treated with sincerity and care.
  • Design Consultant – our Design professionals are highly skilled and experienced in all the latest home design trends and provide you with selections that are best suited to what you have expressed as your tastes and preferences. Your home is going to be a perfect representation of you!
  • Construction Manager – without honesty and transparency, you wouldn’t be able to feel at ease about your home. Our Construction Managers answer quickly, act immediately, and anticipate constantly. This is how we do better construction at M/I Homes.
  • M/I Financial – financing your home involves lots of questions and explanations as you make discerning decisions about this phase of buying your home. No question is a stupid question—we are here to provide guidance and support for whatever you need to feel good about the process.

From the time you visit our website to the moment you unpack your first box in your new home, we are committed to showing you a dedication that doesn’t stop. We hope you’ll walk away from your home purchase with M/I echoing what these homeowners have said:

“From the very moment I looked at the model to the final walk-through and purchase of the house, they provided step-by-step instructions and followed through on everything they said would happen. It was an easy process from beginning to end.” -Thomas, Chicago Homeowner

“My experience was very positive; the service was fantastic. The personnel were very responsive and helped to create a wonderful experience.” -Alison, San Antonio Homeowner

“This is my second M/I Home and I am very happy with it. The builder is fantastic and so is the customer service.” -Lionel, Raleigh Homeowner

Read what more happy homeowners have to say about their experience with us or contact us for information about our building practices and communities in your area. You'll quickly see how we Welcome you to Better at M/I Homes.


Bruce Borden


Bruce has been with M/I Homes for over 20 years, has been the National Customer Experience Manager for over 10 years, and has been in the home building industry for over 30 years. Happily married and a proud father, Bruce enjoys outdoor activities and home improvement projects, and has never met someone he didn't like.

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