Posted by Bruce Borden in Home Buying

If you’re building a home for the first time with us, you’re in for an exciting, rewarding process, and we can’t wait to welcome you to your brand new home!

Because the process is different than buying a resale home, here are 7 helpful new homeowner tips you will benefit from as you move in.

Couple Shaking Hands With Agent

1. Read the M/I Homes Customer Care Manual

Part of being an informed, prepared homeowner means familiarizing yourself with the necessary resources. We’ll provide this manual to you as you navigate your home buying process.

2. Ask for All Agreements to Be in Writing, and Provide All Requests in Writing

This best practice ensures that all parties—yourself as well as your homebuilder’s team—are all set for a smooth, efficient transaction.

3. Read the M/I Homes One-Year Customer Care Program

Learn how to use and care for your new home, as well as when to contact Customer Care. You’ll find plenty of valuable information here that will come in handy throughout your first year of ownership.

New-Build Home

4. Know Where Your List of Emergency Contact Numbers Is Located

Between the resources provided to you as well as compiling other important numbers, you should keep this list in a safe, easy-to-find place.

5. Take Advantage of M/I Homes’ Post-Close Visits Offered by Customer Care

Customer Care is by your side as you settle into home sweet home! Keep in touch as you get moved in so we can work with you on any remaining items or questions.

6. Pay Attention to Your Construction Manager and Customer Care Manager’s Advice for Use, Care Facts, and Helpful Hints

Your homebuilding team will share expert information and tips with you about your new home specifically. They know all the ins and outs of what went into your home, so take their advice to heart!

7. Commit to Keeping Up With Your Home

There are two types of homeowner maintenance: that which is required of a brand new home in the beginning and that which is required regularly for the years to come.

Homeowners Unpacking in New Home

Homeownership is a wonderful experience, and with these tips for new homebuyers you’ll be all set to keep your home in great shape.


Bruce Borden


Bruce has been with M/I Homes for over 20 years, has been the National Customer Experience Manager for over 10 years, and has been in the home building industry for over 30 years. Happily married and a proud father, Bruce enjoys outdoor activities and home improvement projects, and has never met someone he didn't like.

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